Privacy Policy
At Golden Arrow Sports, accessible through our online platform, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information that is collected and recorded by our service and how we use it.
This policy applies only to our online activities and is valid for visitors to our site with regards to the information that they shared and/or collect on this service. This policy is not applicable to any information collected offline or via channels other than this online platform.
Information We Collect
We collect personal information that you voluntarily provide to us when you interact with our site, such as when you register for an account, place an order for equipment, sign up for training lessons or events, or contact us for consultation or support. The personal information that we collect depends on the context of your interactions with us and our service, and may include your name, email address, phone number, postal address, payment information (handled securely by third-party payment processors), and any other information you choose to provide.
We may also collect non-personal information automatically as you navigate through our site. This may include usage details, IP addresses, browser type, operating system, referring URLs, and other technical information collected through cookies and similar technologies.
How We Use Your Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our online platform and services.
- Process and fulfill your orders for products and services.
- Manage your account and registration.
- Communicate with you, including for customer service, updates related to your transactions or inquiries, and sending promotional or informational messages (with your consent where required).
- Personalize your experience on our site and improve our offerings.
- Understand and analyze how you use our service.
- Develop new products, services, features, and functionality.
- Organize and manage archery competitions and events you participate in.
- Detect and prevent fraud and other illegal activities.
- Comply with legal obligations.
Legal Basis for Processing (GDPR)
We process your personal data based on several legal grounds, including:
- Your consent: Where you have given clear consent for us to process your personal data for a specific purpose.
- Performance of a contract: Where our use of your personal data is necessary to fulfill our obligations under a contract with you, such as processing your order or providing training services.
- Legal obligation: Where our use of your personal data is necessary for us to comply with a legal obligation.
- Legitimate interests: Where we have a clear legitimate interest to process your data, provided it does not outweigh your rights and interests.
Data Sharing and Disclosure
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may share information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processing, data analysis, email delivery, hosting services). These third parties are obligated to protect your information.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
Our site uses cookies and similar tracking technologies to enhance your experience. These technologies are used to track user activity and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
Links to Other Websites
Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our service is not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under age 16 without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Golden Arrow Sports
Emerald Building,
Al Khail Road,
Floor 12,
Dubai, Dubai,
00000, UAE